You can return any item purchased on szabosihag.com within 14 days of the delivery date from the country the item was delivered to. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used, altered, or damaged will not be accepted. Please use the original packaging included in your shipment to return any item.

Returned Products must conform to our returns policy below.

You have a legal obligation to take reasonable care of the Products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

Products should be returned unworn (other than to try them on), unwashed, undamaged, and unused with their original tags and intact ‘do not remove’ tag; should be returned in the original boxes provided and inside a protective shipping box; if the Product comes with a security tag this should be left on;

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

You cannot cancel a contract for the supply of any of the following Products: any Products that have been personalized or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.

The costs and risks pertaining to the return of Product(s) are borne by the sender.

Your returned item must arrive at the Szabo Sihag warehouse no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the location within 14 days.

What happens next?

Prepare your package with the returns documents enclosed in your order. Here's how:

Attach the Return Label, to the outside of your box.

Place any unwanted items with all original packaging inside the box and leave it open for the courier to check the contents.

Keep a copy of the Return Label, as you can check the delivery status of your parcel with our carrier using the tracking number provided.

We usually accept returns within 5 business days of their arrival at our warehouse; once your return has been accepted, we will immediately request reimbursement and send you a confirmation email. The time needed to process your refund may vary based on the payment method used:

Credit and Debit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Acceptance Confirmation email.

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost.

Write us an email at info@szabosihag.com, with the reason for the exchange. The exchange is subject to availability, there could be a delay in confirming the goods are available. As soon as we receive your return, we will ship the new item to the address from your original order. You will receive a Shipping Confirmation email when the package has been dispatched.